Replacement & Warranty Policy

Warranty, Replacement, Cancellation & Refund Policy

 

•PRODUCT WARRANTY

We here at ANGLAR® always aim to provide unsurpassed and quality products to our customers. Every cricket bat of ours is first selected from the finest English Willow of relevant grade and then crafted into bat. Wood is a natural product and sometimes few irregularities can be expected as a routine matter.
All warranty claims are thoroughly assessed by our team so that necessary steps are taken to help you in every way we can.

Warranty policies for our product range :

Cricket bat:

1 year manufacturer’s replacement warranty. Warranty only covers defects in the product from the manufacturing point of view. In case of a replacement of a product, the remaining warranty period on the existing product only will be carried onto the replacement bat. Should you believe a warranty claim to be necessary, the product must be returned to us for inspection.

Things that are not covered in the warranty-

  1. Damage due to improper use, bad shots, poor timing, playing at edges or playing a yorker at toes.
  2. Poorly prepared (Oiled & Knocked) bats or bats with any modifications.
  3. Damage that occurs due to extreme weather conditions i.e. extreme moisture or extreme heat.
  4. Water-damaged bats i.e. by playing at damp pitches.
  5. The damage done by the use of non-leather balls, bowling machine balls or composite balls. Repetitive and excessive use of a bowling machine can severely decrease a bat’s lifespan. We recommend you be mindful of the amount of use your new bat receives from a bowling machine within its first 6 months of purchase.

Things that we cover in warranty-

  1. Manufacturing fault in fixing bat handle into blade i.e. it is not fixed properly/firmly then we will replace the handle.
  2. In case the handle of the bat breaks then we will replace the bat handle. Please note that for this warranty to be claimed please ensure that only the handle is broken and no other part (shoulder) is affected.
  3. Storm damage or internal stress damage. This type of damage will be first verified by our experts before proceeding further.

Please remember-
The look and appearance of the bat keeps on changing after every game and it is not supposed to remain new forever, rather it deteriorates over time. It is not a lifetime product; its life depends upon the frequency and proper way of usage. A small crack is a normal phenomenon and it does not undermine the performance of the bat. Cracking is not a sign of a faulty bat, but an indication that your bat requires further oiling & knocking in. Bats with cracks and other slight problems are to be repaired locally.

 

Protective Gears, Apparels & Luggage:

We warrant all our products to be free of defects in material or workmanship within a period of  30 days from the date of receiving the order. The life of any soft leather goods and apparels depends on the usage and care. It is advised to keep your gears as dry as possible and avoid rough use. The gears, apparels and luggage should be kept away from sharp objects on and off the field.

Things that are not covered in the warranty-

  1. Damage due to accident or rough use.
  2. Damages due to improper care or negligence.
  3. Normal wear and tear due to regular usage.
  4. Natural breakdown of colors and materials over time or due to extensive usage. Please note that wear & tear of branding details will not be considered as damage and are not covered in warranty.
  5. Wear and tear of branding details over time.
  6. Damages due to improper washing techniques by not following washing instructions properly.

Things that we cover in warranty-

  1. Any defect in the material of the product that is used.
  2. Only manufacturing defects are covered i.e. defects in workmanship of the product.

Steps for processing a warranty claim :

  1. For any warranty related issues kindly email us at [email protected] Please keep in mind to include your order id, pictures of the product and the reason for the warranty claim while emailing.
  2. After approval from our warranty department, the customer has to ship the product to us. Customer is required to provide us with tracking details and cooperate with us in collecting the package. We are not responsible for any loss that may occur during transit.
  3. After receiving the package our team of experts will thoroughly check the product to validate your warranty claims. Customer may be contacted by our warranty department during this process.
  4. If the claims are found to be valid then the product will be replaced and shipped to the customer. Please note that in case the product is out of production and is no longer in our product line up then in that case we will ship a similar product to the customer.

Shipping and Time-Period :

  1. The entire time required to process the warranty claim can take around 10-14 days before the product is shipped to the customer. This time period starts after the product sent by the customer reaches us. Please note in case the warranty product is out of stock then the customer has to wait till the product is stocked again.
  2. The customers are required to pay all the cost incurred on shipping the warranty product to us and also cover shipping cost on replacement or repaired item(s) shipping back to the customer.

 

•PRODUCT REPLACEMENT

Customer satisfaction has always been our top priority ever since we have started our journey. We always strive to give the best customer experience that we can and ensure that all the processes that involve our customers are seamless and quick. In case you feel that your product needs to be replaced then please ensure that all the following conditions are met.

Replacement policies for our products : 

Cricket Bat, Protective Gears, Apparels & Luggage:

  1. A product can be replaced only within 7 days of receiving the product. Customers need to provide us with valid reasons (reasons that are covered in warranty section) before the replacement request is approved by our team.
  2. Customized cricket bats, apparels, protection gears and luggage with deep customizations are non replaceable. These products can only be replaced in case of any manufacturing defect from our side. However you can always contact us regarding your issue and our team will help you out in the best possible way we can.
  3. In customized cricket equipment, minor irregularities in given specifications can be expected as it is a totally handmade process. So small margin of errors has to be given to the craftsmen. These small error margin will not be considered a valid reason for replacement and hence will not be entertained.
  4. In case of customized cricket bat, in case the customer does not select any custom specifications then, the default specifications will be applied to their bat. The default specifications are- SH size, 4 piece cane handle, round handle, medium handle thickness, mid low sweet spot and semi concave toe. So any claims against these will not be entertained.
  5. The weight of a cricket bat can fluctuate depending on the weather conditions due to hygroscopic nature of willow. So final weights may vary at the time of delivery.
  6. The pickup and ping of a cricket bat is a very subjective topic and varies from person to person. Any issue raised by the customer regarding these, will be checked by our experts before reaching any conclusion. We entirely reserve the right to accept or reject any replacement requests in these cases.
  7. In case of partial knocking or full knocking(ready to play) of bats, minor cracks on the face, toe or edges of a bat is normal and will not be considered a valid reason for replacement. Please remember that knocking process involves a significant no. of hand knocks which may lead to some superficial cracks on the surface of the bat. These cracks are normal and is a sign of a good knocked-in bat.
  8. All replacement claimed products will undergo quality check by our team. If the product does not pass the quality check then we shall ship it back to you.
  9. Labels/stickers/tags are also to be kept on your product or the product will be ineligible for replacement.
  10. Proof of purchase is required to be provided for any claim to be valid.
  11. Any sign of usage of the product(s) will make the product(s) ineligible for replacement. The product is required to be kept new, unused, unaltered, untampered and in saleable condition for replacement.
  12. A product can be replaced only once. We reserve the right to decline the replacement request in case we find any kind of policy abuse.
  13. The replaced product will always be same/or of the same specs as the original product. Any request for replacing the original product with different kind of product will not be entertained.
  14. All replacement are subject to stock availability. Please note that in case the product is out of production and is no longer in our product line up then in that case we will ship a similar product to the customer.

Marketplace:

Replacement Policies for marketplace items –

  1. The cricket bats sold in marketplace can only be replaced in case of any manufacturing defect from our side.
  2. A product can be replaced only within 7 days of receiving the product. Customers need to provide us with valid reasons before the replacement request is approved by our team.
  3. Replacement item will be of similar specifications as the one being replaced. Any request for changes in specifications will not be entertained.
  4. Labels/stickers/tags are also to be kept on your product or the product will be ineligible for replacement.
  5. All products will undergo quality check by our team. If the product does not pass the quality check then we shall ship it back to you.
  6. Proof of purchase is required to be provided for any claim to be valid.
  7. Any sign of usage of the product(s) will make the product(s) ineligible for replacement. The product is required to be kept new and unused for replacement.
  8. A product can be replaced only once. We reserve the right to decline the replacement request in case we find any kind of policy abuse.
  9. The replaced product will always be same/or of the same specs as the original product. Any request for replacing the original product with different kind/size/specifications of product will not be entertained.

Claims against the following points will not be considered valid for replacement-

  1. The weight range mentioned in the description of bats can vary 15-25 grams when received by the customers. However any additional services opted like- Application of anti scuff sheet & threading on the bat will add some extra weight as mentioned in the website.
  2. The described measurements of the bat specifications can vary few millimeters depending upon the preciseness of instruments and methods used.
  3. Any customizations done on the marketplace cricket bats, like- Oiling & knocking, Laser engraving & Toe threading will take few mentioned extra days before being shipped.
  4. In case of partial knocking or full knocking(ready to play) of bats, minor cracks on the face, toe or edges of a bat is normal and will not be considered a valid reason for replacement. Please remember that knocking process involves a significant no. of hand knocks which may lead to some superficial cracks on the surface of the bat. These cracks are normal and is considered a sign of a good knocked-in bat.

Steps for processing a replacement claim :

  1. For any replacement related issues kindly email us at [email protected] Please keep in mind to include your order id, pictures of the product and the reason for the replacement while emailing.
  2. After approval from our replacement department, the customer has to ship the product to us. Customer is required to provide us with tracking details and cooperate with us in collecting the package. We are not responsible for any loss that may occur during transit.
  3. After receiving the package our team of experts will thoroughly check the product to validate your replacement claims. Customer may be contacted by our replacement department during this process.
  4. If the claims are found to be valid then the product will be replaced and shipped to the customer.

Shipping and Time-Period :

  1. It takes an average of 14 working days to assess and/or solve the problem. In case of replacement of a product, if the product is out of stock the client will have to wait till we have the product back in stock.
  2. The customers are required to pay all the costs incurred on shipping the warranty product to us and also cover shipping cost on replacement or repaired item(s) shipping back to the customer.

 

•PRODUCT CANCELLATION

Cancellation policies for your order : 

Cricket Bat, Protective Gears, Apparels & Luggage:

  1. All orders can only be cancelled within 4 hours of placing of order. Once the manufacturing of the cricket bat starts, then the order cannot be cancelled.
  2. In case you want to make some minor changes to your order then you can request for the same through our email [email protected] Our team will check the status of your order before taking any action. The specifications of an order can be changed only before the start of the manufacturing process. Any additional expense that can occur in this process will be paid by the customer. We fully reserve the right to accept or reject the request depending on the status of the order.
  3. Order cannot be cancelled after the order is packed & shipped.
  4. For clubs and teams customization orders, no changes will be accepted once the order is placed.
  5. In case the order gets cancelled then the customer has to bear the cost (if any) incurred in the process. The customer can opt for the refund amount to go back to their original payment source or in their ANGLAR® store credit.

Marketplace:

Cancellation Policies for marketplace items –

  1. All orders can only be cancelled within 2 hours of placing of order.
  2. Order cannot be cancelled after the order is packed & shipped.
  3. Any customizations done on the marketplace cricket bats like- Oiling& knocking, Laser engraving & Toe threading will make the order non cancellable.
  4. In case the order gets cancelled then the customer has to bear the cost (if any) incurred in the process. The customer can opt for the refund amount to go back to their original payment source or in their ANGLAR® store credit.
  5. We fully reserve the right to accept or reject the cancellation request depending on the status of the order.

 

Steps for processing a cancellation request :

  1. For any cancellation related issues kindly email us at [email protected] Please keep in mind to include your order id and the reason for cancellation of the order while emailing.
  2. After approval from our order cancellation department, the customer will be notified about further details.
  3. Once the order is cancelled then the refund will be initiated. Please note any cost incurred during the cancellation process will be deducted from the refundable amount and the remaining amount will be transferred to the source.

Time-Period :

  1. It takes an average of 3-4 working days to assess and accept the order cancellation request. In case of cancellation of the order, the refund will be initiated from our side within 4 working days. ANGLAR® cannot guarantee the time duration of the refunded amount to be credited in the customer’s account (source of payment). This time varies from bank/platform to bank/platform.

 

•REFUND POLICY

  1. Refund is provided only in case of cancellation of an order.
  2. Shipping charges will not be refunded in case the order is shipped.
  3. We are not liable to refund any advance amount involved in the order if it does not follow our cancellation policy.
  4. In case of refund, the gateway and handling charges will be deducted from the total refund amount.
  5. You can opt for the refund amount to go back to your original payment source or in your ANGLAR® store credit.
  6. The refunded amount can take few days to show in your account. However we cannot give you a fixed time period for the same.
  7. In no other case we are liable to provide the customer with a partial or full refund.

 

 

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